Refund Policy

Last updated November 4, 2026

Every Dear Medleysong is custom-made for you the moment you order, so as a rule all sales are final. But we want you to love your gift — here’s how we handle the exceptions.

If something goes wrong on our end

If your song fails to generate or doesn’t deliver because of a technical problem, we’ll re-run it at no charge, or give you a full refund. Just reach out.

If the song isn’t quite right

Because songs are generated by AI from your story, the exact sound and words will vary. A person on our team listens to every song before it is delivered. If yours still misses the mark, use “Ask for a change” on your song page and tell us what to fix: a person on our team makes it, up to twice per song. We can’t guarantee personal taste, so refunds beyond a failed order are handled case by case, at our discretion.

How to ask

Email hello@dearmedley.comwithin 14 days of your purchase with your order details, and we’ll take care of you.